![]() ![]() If the device doesn’t work, you may have a hardware fault on your hands.Īlso, check whether a different cable fixes the issue (if applicable to your device). This means that it’s most likely a software problem. If the device works, you know that it’s a problem with the original computer, and you can rule out any hardware fault. Try to connect your device to a second computer if you can. Several users report that turning off your computer fixed this problem rather than restarting.
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